I’m Jon Schragal

My current role working on a large scale, global CDN (Content Delivery Network) with applications and security overlay products.

More details coming soon…

Led the Technology organization which included CloudOps, DevOps, SRE, DB Administration, InfoSec, core IT infrastructure, IT service desk and Embedded Software Engineering.

More details coming soon…

Led the team that codes the T’s in IoT.

More details coming soon…

• Introduced DevOps and SRE concepts to the company and spearheaded the creation of this dedicated team.
• Reduced operating expenses of the SaaS platforms by 85% while simultaneously improving application response time by 60-70% in < 2 years.
• Reduced deployment time from 6-12 hours down to 2 hours max with a 20 min average.
• Increased annual uptime from < 99% to consistently at or above 99.995%.
• Brought Docker into the company’s tech strategy and went from initial PoC to running all but one production application fully containerized in < 8 months.
• Working with the development teams, pivoted application architecture towards microservices and migrated from co-located infrastructure to public cloud.
• Instituted an ITIL-based, department-wide change and incident management processes.

• Introduced Docker to the company and spearheaded the first PoC beginning in late 2013.
• Architected, deployed and maintained Node.js and Redis server clusters.
• Designed and implemented DWDM fiber-optic links to span Ethernet and storage networks between geodiverse data centers, thus unlocking active-active as a viable strategy.
• Managed the company’s entire fleet of Cisco gear which consisted mostly of Catalyst switches, ASA firewalls and ISRs.

• Managed a 24×7 SaaS infrastructure consisting of 400+ production servers.
• Implemented and maintained an HA cluster of Citrix NetScaler ADCs with heavy utilization of the WAF, content switching, application load balancing and SSL offloading features serving content to 2000-6000 concurrent (human) users and sustained throughput of 200-450Mbps with 99.999% uptime.
• Built a Postfix (with other OSS) mail server cluster that delivered 500K customer emails/day with <2% delivery failure rate and 100% uptime.

• Supported and created various applications written in C#, .NET, Classic ASP, VB6 and JavaScript.
• Worked with MSSQL 2000/2005/2008 databases.
• Windows Indexing Service and SQL 2008 Full Text Searching backends.
• SOAP web services.

• Implemented a new university-wide SSO AAA platform. Main area of contribution was on the security aspects of various student intranet applications that integrated with the platform.
• Also performed a PoC using .NET leveraging some of the tools available through the university’s partnership with Microsoft which ultimately became a the dominant stack/tool set after I moved on.

• Administered and provided support for all web sites, phone systems, networks, servers and PC workstations.
• Performed monthly, quarterly and annual customer satisfaction correlation analyses for some of the largest banks in the U.S. and compiled summary reports based on the findings.

• Developed and maintained the company’s web site, backend E-commerce platform and eBay storefront.
• Also oversaw our production and shipping departments to ensure orders went out the door on time and with the proper QC each day.

The highlights from this era are that I was contracted to do some custom application development work for Microsoft, started 2 successful businesses and gained a wide variety of experience.

• Design, development and administration of custom LAMP stack applications for SMBs in various industries including construction, technology, software, retail, auction and medical.
• CMS customizations and plugin development for WordPress, Joomla! and Drupal.
• Web, email and file hosting services

Worked full time (50-60 hrs/wk) during Summers and part time during the school year (10-25 hrs/wk) for a friend’s family business doing groundskeeping and routine maintenance for an apartment complex as well as other residential construction and renovation work. Although I have an intrinsic drive, this job contributed greatly towards my present day work ethic.

Definitely not a standout student in this course, but I still scored a 96% overall and earned the certification (80% required to pass). More importantly, kept my wannabe DJ dreams alive.

One week long bootcamp. Stood out as a top student among the cohort. Was approached about a position as a civilian contractor to United States Cyber Command as a direct result of my performance.

Bought the official Cisco books and self-studied cover to cover. Took the two test path (ICND1, ICND2) to obtaining CCNA. Passed both tests with high scores, each on the first attempt. Total timeline from beginning of self-study to CCNA certification in hand was 2.5 months while working full time.

Worked full time while taking classes part time for most of my university career. Took 2 credit years worth of master’s level business and MIS courses through the Fisher College of Business while simultaneously working towards my undergrad. Also co-founded, and subsequently sold my share of, two successful service businesses during this period. I sometimes look back in disbelief that I had the energy for all of this.